You have the right to cancel your order up to 14 days after receiving your item, without giving any reason. Only if the products are unused / unworn. If you make use of your right of withdrawal, you have 14 days after cancellation to return your product. You will be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. Consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at email@example.com. We will then refund the order amount within 14 days after registering your return, provided that the product has already been returned in good order.
Please register your return via firstname.lastname@example.org. Please state your name, invoice or order number, the product and the reason for your return. Both the costs and the risk of shipping are for your own account in the case of a return.
Worn / used items we take due to not for hygienic reasons. The same goes for damaged items. These will be refused as return. Non-identifiable returns are stored at our headquarters for a maximum of one month. The customer can report via customer service. After this month, the package will be processed through our own administration and no further correspondence will be possible. Without track & trace, no investigation will be started into missing returns. So keep in mind that proof of shipping with track & trace is a requirement to be eligible for a refund.
Worn / used products are non-returnable.
If the product is returned damaged, due to the fault of the consumer, the seller does not have to repay the depreciation. The depreciation of the goods may in particular consist of the costs of cleaning and repairing the goods and, if the goods can no longer be sold as new, the objectively justified loss of income for the trader if the returned good has to be sold second-hand.
All our products fall under the hygiene exception category. This means that no guarantee is given on our product range.
Please contact us for questions and/or comments.
1313 BX Almere
Chamber of Commerce: 39101422
VAT number: NL819349707B01
* Part of Xclusive-Deals.nl